NEWPORT BEACH, Calif. – August 12, 2004 – HealthNow New York Inc., a health plan serving nearly 900,000 members, will now be able to increase its administrative efficiency thanks to its recent upgrade to Facets Extended Enterprise™ (Facets e2), flagship software from The TriZetto Group Inc. (NASDAQ: TZIX).

HealthNow has been using the Facets platform since July 1997. By migrating its membership to Facets e2, the newest version of the software, the health plan can benefit from the expanded business functionality the comprehensive system delivers. These features include support for consumer-directed products, highly efficient customer service and a redesigned user interface. TriZetto and HealthNow forged a true partnership that ensured a smooth conversion to the new system.

"After months of careful planning and close collaboration with TriZetto, our multi-location upgrade to Facets e2 was completed over one weekend," said Linda Navarra, vice president of Systems Services for HealthNow. "Thanks to constant communication, on-site visits from TriZetto staff and a thorough product training program, our installation was on time and on budget. The next day, we were fully operational and taking advantage of the software's enhanced functionality."

"The Facets installation at HealthNow demonstrates TriZetto's commitment to the success of its customers," said Tony Bellomo, president of TriZetto's software unit. "We are dedicated to meeting the business requirements of each individual health plan we serve. For example, we developed tailored, in-depth training specifically for HealthNow staff to help them use Facets e2 to its fullest potential."

HealthNow also uses several of TriZetto's specialty software components to address its broader business needs. With the HealthWeb® e-business platform, HealthNow has been able to offer providers and members online self-service options, which can reduce costs and increase customer satisfaction. The company also uses NetworX™Pricer, TriZetto's claims pricing engine that automates even the most complex provider contracts. Using it, the health plan can cut in half the time it takes to set up and maintain contract terms in its system.

Facets e2 is a comprehensive system that tightly integrates applications and information across a health plan's business cycles. The highly automated system includes new functionality for key areas such as claims processing and customer service, which HealthNow can use to boost its productivity. For instance, the customer service module allows the health plan to track customer calls in an intuitive and logical manner that resolves inquiries quickly and accurately. In addition, the system offers new functionality to ease integration with third-party applications. TriZetto's HIPAA compliance capabilities and HealthWeb e-business applications are also now more tightly integrated with Facets e2.

About HealthNow New York

HealthNow New York Inc. is one of New York state's leading health plans, serving nearly 900,000 members throughout 53 counties in Upstate New York. Revenues for 2003 grew nearly 16 percent to $1.77 billion.

About TriZetto

TriZetto serves the payer market, comprised of national and regional health insurance plans as well as benefits administrators, which provide transaction services to self-insured employer groups. The company offers a broad portfolio of information technology products – software, outsourcing services and consulting services – tailored to the needs of healthcare payers. Headquartered in Newport Beach, Calif., TriZetto can be reached at (949) 719-2200 or www.trizetto.com.

This press release contains forward-looking statements that involve risks and uncertainties. The forward-looking statements are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements may include statements about future net revenues, profits, and financial results, the market for TriZetto's services, future service offerings, industry trends, client and partner relationships, and TriZetto's operational capabilities. Actual results may differ materially from those stated in any forward-looking statements based on a number of factors, including the effectiveness of TriZetto's implementation of its business plan, the market's acceptance of TriZetto's new and existing products and services, the timing of new bookings, risks associated with management of growth, reliance on third parties to supply key components of TriZetto's services, attraction and retention of employees, variability of quarterly operating results, competitive factors, risks associated with acquisitions, changes in demand for third party products or solutions which form the basis of TriZetto's service and product offerings, financial stability of our customers, the ability of TriZetto to meet its contractual obligations to customers, including service level and disaster recovery commitments, changes in government laws and regulations and risks associated with rapidly changing technology, as well as the other risks identified in TriZetto's SEC filings, including, but not limited to, its annual report on Form 10-K and quarterly reports on Form 10-Q, copies of which may be obtained by contacting TriZetto's investor relations department at 949/719-2225 or at TriZetto's web site at www.trizetto.com. All information in this release is as of August 12, 2004. TriZetto undertakes no duty to update any forward-looking statement to conform the statement to actual results or changes in the company's expectations.

CONTACTS:

TriZetto Media Relations
Audrey Mautner
303-495-7197
audrey.mautner@trizetto.com

Schwartz Communications
Brian Bogie
781-684-0770
trizetto@schwartz-pr.com

Information

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